Programme
Speakers
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Speaker
Matt Sims
Managing Director, Ever-So-Lean
Matt Sims is a speaker, author and Managing Director of Ever-So-Lean. For more than 25 years, he has helped organisations improve performance through better leadership and continuous improvement, including senior roles with Amazon and Royal Mail and work with IHG Hotels & Resorts. Matt brings his experience from the mailroom to the boardroom into talks about how organisations learn, adapt and bring people with them through change. His approach is practical, honest and grounded in respect for the people doing the work. In 2025, Matt received three industry honours, including an award presented by HRH The Princess Royal. He is also the host of the multi-award nominated Ever-So-Lean Podcast.
Mage Camp talks
- Closing Keynote: "When Your Customers Move On: The Cost of Standing Still"
Businesses rarely decide to stop listening to their customers. More often, yesterday’s success makes it easy to assume that what worked before will keep working. In this keynote, Matt Sims explores what happens when organisations fail to modernise as customer expectations change. From once familiar brands that lost their place to businesses that kept adapting, he looks at the role curiosity, leadership and continuous improvement play in staying relevant. For eCommerce teams, the challenge reaches beyond technology. Matt will ask how well we really understand what customers need now, whether our people feel able to speak up when something is changing, and what leaders can do to keep learning before customers move on.